Help & Support
We're here to help you get the most out of Motion.
Our Mission
Motion is built for runners who want to improve, compete, and share their journey. Whether you're training for your first 5K or you're a seasoned marathoner, Motion helps you track your progress, challenge yourself against runners worldwide, and celebrate every milestone.
We believe running should be fun, motivating, and rewarding. That's why we combine GPS tracking, competitive matchmaking, FIFA-style performance cards, and beautiful social sharing tools into one seamless experience. Every run you complete makes you stronger, faster, and better.
Frequently Asked Questions
⚠️ Safety Reminder
Running, especially outdoors, involves real-world risks. Always prioritize your safety over your workout. Stay aware of traffic, weather conditions, and your surroundings. Run in well-lit, populated areas when possible. Stay hydrated and listen to your body. If you feel dizzy, experience chest pain, or feel unwell, stop immediately and seek medical help. Motion is a tracking tool, not a substitute for common sense and personal safety.
Contact Us
Can't find what you're looking for? We're here to help. Send us a message and we'll get back to you as soon as possible.
Email Support
For general inquiries, technical issues, or account questions:
support@motionrunning.appPrivacy Inquiries
For data deletion requests, privacy concerns, or GDPR/CCPA requests:
privacy@motionrunning.appResponse Time
We typically respond within 24-72 hours during business days (Monday-Friday). For urgent issues, please include "URGENT" in your subject line.
When contacting us, please include:
- Your username or email associated with your account
- A detailed description of your issue or question
- Screenshots (if applicable)
- Your device model and operating system version
- App version (found in Settings > About)